Refund Policy

Last updated: July 13, 2026

1. Overview

GullyKings charges fees only for platform services: the Match Lock Fee and the Tournament Hosting Fee. These are service charges, not wagers, stakes or prize pools. This Refund Policy explains when and how these fees may be refunded. It forms part of our Terms & Conditions.

2. Match Lock Fee

The Match Lock Fee is charged to confirm a fixture and unlock team coordination features. Because the fee reserves and activates these services, it is generally non-refundable once a match is successfully locked and the service is delivered. However, refunds may be issued in the following cases:

• Cancelled match: if a locked match is cancelled before it takes place due to reasons within our control (such as a platform error), the Match Lock Fee is eligible for a refund.
• Duplicate charge: if you were charged more than once for the same lock, the extra charge is refunded.
• Failed service: if the fee was taken but the lock did not activate, we refund it.

Cancellations caused by users, teams, weather or venue issues outside our control may not be eligible, as the platform service was still provided. Where a genuine dispute exists, contact support and we’ll review it fairly.

3. Tournament Hosting Fee

The Tournament Hosting Fee is charged to organisers to create and run a tournament on GullyKings. As the hosting tools are made available immediately, this fee is generally non-refundable once the tournament has been created. Refunds may be considered where:

• The tournament could not be created due to a platform error on our side.
• You were charged in duplicate for the same tournament.
• The fee was taken but the hosting features did not activate.

4. Failed payments

If a payment fails but an amount was debited from your account, the transaction is usually reversed automatically by your bank or our payment partner within the standard processing window (commonly 5–7 business days, depending on your bank). If the amount is not reversed within that window, contact support with your payment reference and we’ll help trace and resolve it.

5. Cancelled matches & tournaments

Where a refund is due for a cancelled match or tournament under this policy, we process it to the original payment method. Refund eligibility depends on whether the platform service was delivered and the reason for cancellation, as described above.

6. How to request a refund

To request a refund, email support@gullykings.com from your registered address with:

• Your GK Player ID or registered phone number.
• The payment reference or transaction ID.
• The match or tournament concerned and the reason for the request.

7. Processing time

Approved refunds are initiated to your original payment method. Once initiated, it typically takes 5–7 business days for the amount to reflect in your account, though the exact timing depends on your bank or payment provider. We’ll confirm by email when a refund has been initiated.

8. Contact

For any question about fees or refunds, contact support@gullykings.com. We aim to review refund requests within 1–2 business days.